Technical Standards of Performance
Availability 99.99%
Service Availability
Availability Performance is the percentage of time within a specified time interval during which the Frame Loss Ratio Performance is small. A circuit is considered unavailable when there is a complete loss of use.
SLA coverage
Depending on the technology, US Signal handles SLA’s based on several different network/technology domains.
- Core Domain i.e.(Between Core POP’s across MPLS backbone)
- Edge Domain i.e. (Metro Ethernet Networks)
- Access Domain i.e. (Last Mile Access)
The Availability metric is measured and provided in the Core and Edge Domains. SLA’s do not extend to the Access Domain.