Availability 99.999% Service Availability Availability Performance is the percentage of time within a specified time interval during which the Frame Loss Ratio Performance is small. A circuit is considered unavailable when there is a complete loss of use. SLA coverage Depending on the technology, US Signal handles SLA’s based on several different network/technology domains. Core [...]
Availability 99.999%
Service Availability
Availability Performance is the percentage of time within a specified time interval during which the Frame Loss Ratio Performance is small. A circuit is considered unavailable when there is a complete loss of use.
SLA coverage
Depending on the technology, US Signal handles SLA’s based on several different network/technology domains.
- Core Domain i.e.(Between Core POP’s across MPLS backbone)
- Edge Domain i.e. (Metro Ethernet Networks)
- Access Domain i.e. (Last Mile Access)
Latency, Frame Loss and Jitter metrics are measured and provided in the Core Domain. The Availability metric is measured and provided in the Core and Edge Domains. SLA’s do not extend to the Access Domain.