Virtual Ethernet Service Agreement

Technical Standards of Performance

VES Point to Point

Availability 99.995%

VES Point to Point with QoS

Traffic performance will be measured using four parameters: availability; latency; packet loss; and jitter.

Performance Metrics Class D Class C Class B Class A
Availability 99.5% 99.995% 99.995% 99.999%
Latency N/A 15ms 15ms 10ms
Packet Loss N/A <=0.1% <=0.05% <=0.005%
Jitter N/A 4ms 4ms 4ms

VES Multisite

Traffic performance will be measured using four parameters: availability; latency; packet loss; and jitter.

Performance Metrics
Availability 99.995%
Latency 15ms
Packet Loss <=0.1%
Jitter 4ms

VES Multisite with QoS

Traffic performance will be measured using four parameters: availability; latency; packet loss; and jitter.

Performance Metrics Class D Class C Class B Class A
Availability 99.5% 99.995% 99.995% 99.999%
Latency N/A 15ms 15ms 10ms
Packet Loss N/A <=0.1 <=0.05% <=0.005%
Jitter N/A 4ms 4ms 4ms

SLA Definitions