The US Signal Network Operations Center is a premiere customer service organization dedicated to providing industry leading support through our willingness to go the extra mile.
- The NOC Surveillance Center provides 24×7×365 network monitoring and is a key component necessary to proactively diagnose and react to network issues.
- The NOC Maintenance Team is always poised to promptly answer your phone calls so they may help with advice, trouble ticketing, troubleshooting, interactive test assist, and repair of any US Signal service.
- The Change Management Group assures that planned maintenance events are deconflicted and customers are kept abreast of any critical updates, grooms, or fiber restoration events.
NOC FAQ:
- When should I call the US Signal Network Operations Center (NOC)?
- Customers may contact the US Signal NOC anytime to report issues, ask questions, or if they require any general assistance with their service.
- What contact methods are available?
- Please feel free to contact the US Signal NOC at 888-663-1700 or via email at noc@ussignalcom.com.
- When I contact the NOC how long will I have to wait to speak to a technician?
- The average time to answer when contacting the US Signal NOC is 30 seconds. Your call will be answered by a fully qualified NOC Technician able to assist you with your trouble.
- Once I report my issue and have been given a trouble ticket number, when should I expect a follow up response from the NOC?
- The NOC performs hourly status checks, at a minimum, on all customer trouble tickets. The customer should expect to receive a status update from the US Signal NOC at least once every hour until the issue is resolved.
- Will the US Signal NOC work with my vendor?
- Not sure if the trouble is within your LAN or on our Network? US Signal does not draw the line in the sand that other carriers do. We are always here to help you; so let’s work together to diagnose and resolve any issue.
- What is this “HRN” I received?
- A High Risk Notification (HRN) is a notice to the customer that US Signal will be performing network maintenance that will affect their service. Network maintenance is key to maintaining a viable and stable carrier class network.
- How much advance notice does an HRN provide?
- By industry standard, network maintenance occurs during the late night to early morning hours of midnight to 6:00 AM. Typical advance notice is based on the level of the service interruption, but most service impacting maintenance is given 10 calendar days advance notice.
