The US Signal Network Operations Center is a premiere customer service organization dedicated to providing industry leading support.
Contact the NOC
The NOC Surveillance Center provides 24×7×365 network monitoring and is a key component necessary to proactively diagnose and react to network issues.The NOC Maintenance Team is always poised to promptly answer your phone calls so they may help with advice, trouble tickets, troubleshooting, interactive test assist and repair of any US Signal service.The Change Management Group : plans maintenance events and customers are kept abreast of any critical updates, grooms, or fiber restoration events.
NOC FAQ Click here to view Frequently Asked Questions
What contact methods are available? Please feel free to contact the US Signal NOC at 888-663-1700 or via email at noc@ussignalcom.com . When should I call the US Signal Network Operations Center (NOC)? Customers may contact the US Signal NOC anytime to report issues, ask questions, or if they require any general assistance with their service. When I contact the NOC how long will I have to wait to speak to a technician? The average time to answer when contacting the US Signal NOC is 30 seconds. Your call will be answered by a fully qualified NOC Technician able to assist you with your trouble. Once I report my issue and have been given a trouble ticket number, when should I expect a follow up response from the NOC? The NOC performs hourly status checks, at a minimum, on all customer trouble tickets. The customer should expect to receive a status update from the US Signal NOC at least once every hour until the issue is resolved. Will the US Signal NOC work with my vendor? Yes. US Signal can help you determine whether the trouble is within your LAN or on our Network? If necessary, we will engage your vendor and work with them towards resolution. What is a “HRN” notification? A High Risk Notification (HRN) notifies the customer that US Signal will be performing network maintenance that will affect their service. Network maintenance is key to maintaining a viable and stable carrier class network. How much advance notice does an HRN provide? By industry standard, network maintenance occurs during the late night to early morning hours of midnight to 6:00 AM. Typical advance notice is based on the level of the service interruption, but most service impacting maintenance is given 10 calendar days advance notice. How do I update my technical contact information with the NOC? Please send requests to noc@ussignalcom.com Does US Signal have a customer portal for viewing billing information, trouble ticket information, and network statistics? Yes. You may access the US Signal customer portal at https://portal.ussignalcom.com/ How do I add/create a user account on the US Signal portal? Click here to download instructions. How do I change the password for my user account on the US Signal portal? Login to the US Signal portal. Click on User Management, Change Password. Hide FAQ’s
The US Signal Network Operations Center is a premiere customer service organization dedicated to providing industry leading support.
Contact the NOC